When Hurricane Maria made landfall in Puerto Rico in September 2017, all of our lives were upended. Each member of our team was personally affected by the devastating impact of the storm.
In the weeks and months that followed, as we began the long process of rebuilding and recovery, we found ourselves in the midst of daunting logistical challenges - many of them inextricably related to the sheer volume and complexity of the insurance claims landscape after the event.
- As insurance producers, we wanted to help our clients get back on their feet quickly - but getting their claims reviewed, or finding out what the status was, posed an enormous challenge.
- As engineers partnering with adjusters, we wanted to work quickly to help policyholders and move claims through the system, but we encountered missing, incomplete, or inaccurate information and a chaotic claims management process that made our work difficult and time-consuming.
- As victims ourselves, we saw first hand how difficult it was to get a timely resolution to our claims, secure a visit from an adjuster, feel confident in their ability to manage the vast amount of information they were expected to handle, or even simply get a status update over many months after the event.
We felt that Puerto Rico deserved better. We knew that this wasn't the only place experiencing this kind of devastation. And we knew we could make a difference ourselves. We collectively bring together over 25 years of experience in business process re-engineering, six sigma, and total quality management; deep technology expertise; as a licensed insurance producer; and a claims adjuster.
We're turning the big data problem into a new opportunity to generate competitive advantage, starting with a better way to optimize insurance business processes. That's the power of COLABoration.